We do not complete refunds or returns for our products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 25 Berger Street, Dallas, Victoria, AUS, 3047.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping for your exchanges

To exchange your product, you should mail your product to: 25 Berger Street, Dallas, Victoria, AUS, 3047.

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are exchanging more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchange item.

Need help?

Contact us at [email protected] for questions related to exchanges.